Support

mobCrown Studio · Hero Wall: Idle Castle Defense and our other mobile games

Need help with a purchase, lost progress or a bug? We're happy to help.

Contact us

Email: dev@mobcrown.com — we usually reply within 2 business days.

Please include the game name, your device model and operating system, and the ID shown at the bottom of the game's Settings screen. It helps us find your data quickly.

Common questions

I bought something but didn't receive it

Make sure you are connected to the internet and restart the game; pending purchases are delivered automatically. Permanent items (No Ads, 2x Speed, legendary heroes and similar) can be restored from Settings › Restore Purchases. If it still doesn't appear, email us with your ID and the store receipt.

Refunds

Payments are processed by Apple and Google. Refunds can be requested from Apple or Google Play.

Deleting your data

See Delete your data.

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