Privacy Policy

Mobcrown • Effective Date: September 10, 2026 • Last Updated: September 18, 2026

1. Introduction & Scope

Mobcrown ("we", "us", "our") develops and publishes casual and puzzle mobile applications, including Arrow Knot. This Privacy Policy describes how we and our integrated third-party service providers collect, use, process, and disclose information when you download, install, and use any application published by Mobcrown (collectively, the "Services").

By downloading or using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our Services immediately.

2. Information We Collect

We do not collect personally identifiable information such as your real name, physical address, or telephone number, unless you voluntarily provide it when contacting our support team. We and our third-party service providers collect the following categories of data automatically through the operation of our Services.

A. Device & Technical Data

Advertising Identifiers: Google Advertising ID (GAID) on Android; IDFA on iOS, subject to your explicit App Tracking Transparency (ATT) consent; and Vendor Identifier (IDFV).
Device Information: Device model and manufacturer, operating system name and version, CPU and GPU specifications, screen resolution, system language, and available memory.
Network Information: IP address (used to infer approximate country or city-level location for localization and advertising compliance purposes), network connection type (Wi-Fi or cellular), and network state.
Vibration State: The application uses device vibration for in-game haptic feedback. No vibration data is transmitted or stored.

B. Gameplay & Analytics Data

Level start, completion, and failure events, including level number, duration, move count, star rating, and failure reason.
Booster usage type and associated level.
Session duration, screen views, button interactions, and in-game economy events (e.g., daily reward claims, Piggy Bank breaks).
Application crash logs, stack traces, and diagnostic performance data.
Game Center or Google Play Games sign-in status and achievement progress (if you choose to sign in).

C. Purchase & Transaction Data

All financial transactions are processed securely and exclusively by the Apple App Store or Google Play Store. We never receive, process, or store your credit card number, banking details, or billing address.
We receive anonymized purchase receipts, transaction identifiers, product identifiers, purchase price, and currency code from Apple, Google, and our receipt validation provider (Adapty) solely to verify and grant purchased entitlements.
Purchase revenue data (product ID, amount, currency) is forwarded to Adjust for attribution and return-on-ad-spend (ROAS) measurement.

D. Attribution & Marketing Data

Install attribution data collected by Adjust, including advertising network name, campaign name, ad group, creative, and attribution click/impression timestamps, subject to applicable consent requirements (including iOS ATT on iOS 14.5+).
Ad impression revenue data (ad unit ID, ad type, revenue amount, currency, ad network source) reported for user lifetime value (LTV) calculation.

3. Permissions Requested

Android

Permission	Reason
`INTERNET`	Required for ad delivery, analytics, crash reporting, purchase verification, and attribution.
`ACCESS_NETWORK_STATE`	Checks network availability before initiating network requests to improve reliability.
`VIBRATE`	Provides haptic feedback during gameplay interactions. No data is collected.
`com.android.vending.BILLING`	Required by Google Play to enable In-App Purchases.
`com.google.android.gms.permission.AD_ID`	Accesses the Google Advertising ID for personalized advertising and attribution measurement.

iOS

Usage Key	Reason
`NSUserTrackingUsageDescription`	We request App Tracking Transparency (ATT) permission to enable personalized advertising via the IDFA. If you deny, non-personalized ads are served and the IDFA is not accessed. You may change this setting at any time in Settings → Privacy & Security → Tracking.

4. How We Use Your Information

Core Functionality: To save and restore your game progress, unlock levels, validate and restore In-App Purchases, and deliver all gameplay features.
Analytics & Product Improvement: To understand gameplay patterns, balance level difficulty, detect and fix technical bugs, and optimize application performance using Firebase Analytics and Adjust.
Crash Reporting: To detect, diagnose, and resolve application crashes and stability issues using Firebase Crashlytics.
Remote Configuration: To remotely adjust gameplay parameters, feature flags, and content without requiring an application update, using Firebase Remote Config.
Advertising & Monetization: To display banner, interstitial, and rewarded video advertisements via Google AdMob that enable us to offer the game free of charge.
Attribution & Marketing Measurement: To measure install sources, campaign effectiveness, and user lifetime value using Adjust MMP.
Purchase Verification: To validate In-App Purchase receipts and grant entitlements (e.g., Remove Ads, coin packages, bundles) using Adapty.
Customer Support: To respond to inquiries, troubleshoot issues, and process data rights requests.
Security & Fraud Prevention: To detect cheating, unauthorized access, and other fraudulent or abusive activity.

5. Third-Party Service Providers & SDKs

Our Services integrate the following third-party software development kits (SDKs). Each provider processes data in accordance with its own privacy policy. We encourage you to review their respective policies.

Provider / SDK	Purpose	Privacy Policy
Google AdMob	In-App Advertising (banner, interstitial, rewarded video)	policies.google.com/technologies/ads
Firebase Analytics	Gameplay event tracking and user behavior analytics	firebase.google.com/support/privacy
Firebase Crashlytics	Crash reporting and application stability diagnostics	firebase.google.com/support/privacy
Firebase Remote Config	Remote feature flags and gameplay parameter configuration	firebase.google.com/support/privacy
Adapty	In-App Purchase receipt validation and entitlement management	adapty.io/privacy
Adjust	Mobile measurement, install attribution, ROAS, and LTV analytics	adjust.com/terms/privacy-policy
Google Play Games Services	Achievement tracking and platform sign-in on Android (optional)	policies.google.com/privacy
Apple Game Center	Achievement tracking and platform sign-in on iOS (optional)	apple.com/legal/privacy
Apple StoreKit / Google Play Billing	In-App Purchase infrastructure	apple.com/legal/privacy / policies.google.com/privacy

6. In-Game Advertising & Tracking Choices

Our free-to-play games may display contextual or personalized advertisements. You have the following choices regarding ad personalization and tracking:

iOS — App Tracking Transparency (ATT): On iOS 14.5 and later, we request your explicit permission via the ATT prompt before accessing your IDFA. You may grant or revoke this permission at any time in Settings → Privacy & Security → Tracking. If permission is denied, only non-personalized (contextual) advertisements will be served.
Android — Advertising ID: You may opt out of personalized advertising or reset your Google Advertising ID in Settings → Google → Ads → Reset or Delete advertising ID.
Ad-Free Experience: You may permanently remove all third-party banner and interstitial advertisements by purchasing the "Remove Ads" in-app product. Rewarded video advertisements remain available on an optional, user-initiated basis.

7. Children's Privacy (COPPA & Global Compliance)

Our Services are designed for a general audience and are not directed to children under the age of 13 (or under 16 in the European Economic Area and certain other jurisdictions). We do not knowingly collect personal information from children under the applicable minimum age.

If you are a parent or legal guardian and believe that your child has provided personal information to us without your consent, please contact us immediately at info@mobcrown.com. Upon verification, we will promptly delete or anonymize such information.

8. Your Data Rights (GDPR, CCPA/CPRA & Global)

Depending on your country of residence, you may have the following rights regarding your personal data:

Right of Access & Data Portability: You may request a copy of the personal data we hold about you.
Right to Rectification: You may request correction of inaccurate or incomplete data.
Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data, subject to our legal retention obligations.
Right to Restriction of Processing: You may request that we limit the processing of your data in certain circumstances.
Right to Object: You may object to processing based on our legitimate interests, including direct marketing.
Right to Opt-Out of Sale or Sharing (CCPA/CPRA): We do not sell your personal data to third parties. You may opt out of personalized advertising as described in Section 6.

To exercise any of these rights, please contact us at info@mobcrown.com. We will respond within thirty (30) days as required by applicable law.

9. Data Deletion Request

In full compliance with Google Play's Data Deletion Policy and Apple App Store Review Guidelines, you may request the deletion of all data associated with your gameplay session and device at any time.

To request deletion of your data:

Send an email to info@mobcrown.com with the subject line "Data Deletion Request".
Include the application name (Arrow Knot) and, if available, your Device Advertising ID (GAID or IDFA) to help us locate your records accurately.
We will permanently delete or anonymize all associated data within thirty (30) days of receiving and verifying your request.

10. Data Retention & Security

We retain analytics, crash, and attribution data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable law. When data is no longer required, it is deleted or anonymized.

We implement industry-standard technical, organizational, and physical security measures to protect your information against unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including countries where data protection laws may differ from those in your jurisdiction. Where we transfer data internationally, we rely on appropriate safeguards such as standard contractual clauses approved by the European Commission or equivalent mechanisms as required by applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. Updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically. Continued use of our Services following any update constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or our data practices, please contact us:

Developer / Publisher: Mobcrown
Privacy Inquiries & Data Requests: info@mobcrown.com
General & Technical Support: info@mobcrown.com